About Us
Collection Africa (Pty) Limited (CAL), is a debt and arrears management outsourcing company that specializes in the labour brokerage and the recovery of debt for the public and private sectors through a comprehensive range of technology driven services.
Our History
The Company started its operations in Botswana in 2003, collecting loan debt for Barclays Bank of Botswana Limited. The debt book has since grown to over P200 million with our clients ranging from multinational financial institutions, parastatals and private and commercial enterprises. The company then expanded into Labour Brokerage services, responding to the needs of the various markets and also to curb the high unemployment rate by training, populating a data base of market ready resources.
Our Methods
Our debt recovery techniques include a combination of written demands, telephonic contact and physical visits. We operate a 55 seat call centre with client dedicated account managers, skip tracers and field collectors. Additionally, we have a Curriculum Vitae Data base of Certificate, Diploma and Degree holders whom criminal and financial integrity checks are continually checked on.
Courteous Service
We ensure knowing and understanding our client is a priority, by communicating with you consistently and ensuring we collect your money. Through effective, personalised, courteous and prompt service we maintain customer loyalty.
Skilled Negotiators
When negotiating, we are not limited by a lack of imagination. We are able to resolve any legitimate dispute or reason for delay and create workable solutions to recover your money. We provide the necessary expertise and experience to recover your money, by understanding unique situations and payment requirements for satisfying of debts.
Instant Contact
Upon receipt of your account we commence immediately to collect your money. We use post, email, sms and phone communications designed to persuade your debtor to honour their obligation without affecting the relationship with your debtor. We make sure we make contact with your debtor within 24 hours of receiving the account.
Tailored Contracts
Our debt collection program is set up on a per-account basis. Unlike many, we do not require you to lock yourself into a binding annual contract, you may submit all your accounts to us within the age of prescription (3 years), or even commit to sending all accounts to us exclusively.
Lowest Rates
We offer the lowest contingent rates available in the industry. When we collect your money, we take a small portion for our efforts as per our collection rates schedule. If we are unable to recover your money, we do not charge you for the attempt.
No Hidden Fees
We operate on a no win no fee basis. We Are motivated is to get your money back in your hands. We know that until we do so, we will not be paid. Accordingly, our motivation is propelled by mutual success and is result oriented.
Our Team
The men and women who are responsible for delivering our industry leading services.
Mr Olebile Sikwane
General Manager
Mr Victor Nkane
Operations Manager
Miss Lucia Kwenasetso
Senior Accountant Officer
Mrs Mpho Seabo
IT ManagerFrequently Asked Questions
Will the agents working for me also be working for other clients as well?
No, each agent is assigned to work exclusively for one client at a time. Our goal is for you to view our agents as a dedicated extension of your office staff.
What is the total number of seats in your call centre?
We have 50+ seats.
What is the ratio of Agents to Supervisor?
1 Supervisor is to 10 Agents.
What are your current hours of operation and availability?
We operate from 8am-5pm weekdays and 8am to 1pm on Saturdays.
Where is your main office address?
We are located at Kgale Lake Park view, Plot 145, Block B, Third Floor. Gaborone
Does your system automatically record all calls and store them for access by Client? If so, how are they accessible and how are they organized for easy access?
Yes, all calls from the dialer are recorded and uploaded to our server. Calls are organized by date of call and disposition of call. Our database can be searched by telephone number, date and name as well.
How much will it cost to outsource my business calls to you?
Every project solution we create for our partners is custom-made and built around their needs. The best thing to do is to contact us with a description of your requirements and with that we can set up a proposal based on your company needs.
Can you integrate with my systems and input customer data for me?
With full in-house IT services, if it's possible to integrate with your systems, then we can do it.
I have never outsourced before and am not sure how. Do you provide assistance in this process?
You can trust us to look after your needs - our project management team will ensure that we have all points covered before we start to communicate with your valuable customers and once we are up and running, you'll be able to concentrate on running your business.
What should I do if I suspect there are unauthorized transactions on my account?
Immediately call us on our toll free or hotlines and talk to our customer service representative who will assist you.
Contact Us
Our Address
3rd Floor, Block B Plot 145 Lake View Office Park Gaborone International Finance Park Gaborone, Botswana
Email Us
info@collectionafrica.co.bw
Call Us
+267 3910017